How We Monitor Services

 

C-Change for Inclusion uses a number of different methods to promote high quality services. Clarity of purpose and accountability to the people we work for and their families are important elements in the C-Change for Inclusion Quality Assurance Framework. There are four elements to the C-Change for Inclusion’s Quality Assurance Framework:

Individualised Services

C-Change operates minimum standards around monitoring and reviewing each service. This includes areas such as financial audits, medication reviews, support and development and team meetings. We also encourage and support feedback through providing standardised and easy read procedures, i.e., feedback forms and Suggestions, Compliments and Complaints Procedure.

All the people we work for have a Person Centred Planning day annually, which is presented in a way that makes most sense to them, i.e., accessible. This affords the people we work for, their team, families and other people who know and care about them, including their advocate, the opportunity to plan for the year ahead and ensure that the person’s dreams and ambitions shape the development of their service. This will also inform the people they choose to support them to carry out these plans. There is a 6 month follow up meeting to ensure that the person’s plans are still on track and that their team are supporting them to achieve their ambitions.

Service Leaders spend quality time at least monthly with the people we work for.

Staff Development

All Team Members receive the necessary training to support the person that they work for. The Organisation is committed to meeting SSSC requirements.

Working in Partnership with Others

Good multi disciplinary working is the hallmark of C-Change services and effective communication is the foundation stone. Information regarding service delivery and outcomes is routinely included in the monthly reports provided to Social Work and health colleagues. Copies of these and other reports, i.e., Accident/Incident forms will be forwarded to the Care Manager, as will an invitation to any Working Policy Review meeting as a result of a post incident debrief.

External Evaluations

As an organisation we value external monitoring, this includes working in partnership with colleagues from Health and Social Work and the Care Commission. We have also purchased the services of external consultants to assess that we are meeting intended outcomes.